Frequently Asked Questions
Assistance with your Willy Chavarria orders and inquiries.
When will my order ship?
Standard orders are processed within 2-4 business days. You will receive a confirmation email with tracking information once your package has been dispatched from our facility.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any applicable customs duties or taxes.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Sale items and special collaborations are final sale and cannot be returned or exchanged.
How do I determine my size?
Willy Chavarria silhouettes often feature an oversized, intentional fit. We recommend checking the specific size guide located on each product page to ensure the desired drape and fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How should I care for my garments?
To preserve the quality and structure of our high-end fabrics, we recommend professional dry cleaning or following the specific care instructions found on the internal garment label.